Frequently Asked Questions
Everything you need to know about our artisanal creations and services.
How do you ensure the freshness of your baked goods during shipping?
All items are baked to order and vacuum-sealed or specialized-packed to maintain moisture and flavor. We use expedited shipping methods to ensure your treats arrive as fresh as they left our gallery.
Can I customize the design of my cake or pastry?
Absolutely. As an 'Art Gallery,' we specialize in bespoke designs. You can contact our design team via the 'Custom Orders' page to discuss specific themes, colors, and artistic details.
What is your return policy for perishable items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or does not meet our quality standards, please contact us within 24 hours for a replacement or refund.
Do you offer vegan or gluten-free options?
Yes, we have a dedicated collection of vegan and gluten-free artisanal treats. Please check the product descriptions for specific allergen information and ingredient lists.
How far in advance should I place an order for a special event?
For standard gallery items, we recommend ordering at least 3-5 days in advance. For large events or highly complex custom designs, please place your order at least 2-3 weeks prior to the date.
Do you ship internationally?
Currently, we only ship within the continental United States to ensure that our products maintain their structural integrity and peak freshness during transit.